Shipping policy
Orders are typically processed within 1–3 business days after your order is confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping & Delivery Times
Estimated delivery times may vary depending on your location, shipping carrier, and other factors outside our control.
Most orders typically arrive within 7–15 business days after processing.
Please note that delivery estimates are not guaranteed. Delays may occur due to carrier issues, customs processing, holidays, weather conditions, high order volumes, or other circumstances outside our control.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow some time for tracking information to become active after your order has shipped.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us at viceloot@gmail.com as soon as possible.
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Lost, Damaged, or Missing Orders
If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us at viceloot@gmail.com with your order number and relevant details.
We will review the situation and assist you with the appropriate next steps.
International Orders
International shipments may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Multiple Packages
In some cases, items from the same order may be shipped separately and may arrive at different times. If this happens, you may receive separate tracking information for each shipment.
Questions
For questions regarding shipping or your order, contact us at:
Vice Palm
Email: viceloot@gmail.com